FAQ

It is a simple but powerful tool to help any business setup customer ratings & feedback surveys quickly and easily, and at a very low cost, enabling valuable feedback and meaningful customer conversations.

RatingsRobot is ideal for businesses of any size, from small startups to large enterprises, looking to gather and manage customer feedback effortlessly.

The 5-star rating system allows customers to provide a score from 1 to 5 stars, along with an optional comment. Businesses can use this feedback to gauge customer satisfaction and improve their offerings.

Yes, while the survey structure remains the same (a rating and an optional comment), you can fully customize the wording to suit your organization's needs.

An organization in RatingsRobot represents a business, department, team, or any group for which you'd like to gather and manage customer feedback. Each organization has its own members, templates, subscription plan, and email campaigns.

A survey template is a customizable form with a unique URL that collects 5-star ratings and optional comments from customers.

Subscription plans are managed through Stripe. Each organization can have its own plan, and the app supports Free, Standard, and Pro plans with varying features and limits.

Yes, you can invite one or more team members to collaborate within an organization. The number of members allowed depends on the subscription plan.

A Customer Conversation is a dialogue between the organization and a customer who provided feedback. Organizations can respond to ratings, and customers can reply back via a one-time link.

A rating can be closed by marking it as resolved after processing the feedback or completing the conversation with the customer.

Audiences are groups of customer contacts that can be imported via CSV or added manually. They are used to target email campaigns.

Email campaigns allow you to send batches of emails to your audiences with links to specific survey templates. Campaigns can be scheduled to launch automatically.

The system tracks email metrics such as sent, delivered, opened, bounces, and unsubscribes, helping you measure campaign effectiveness.

If you exceed your plan's quota limits, you'll be notified via the app and offered the choice to upgrade your subscription plan to continue using premium features.

Yes, we offer a Free plan that is free forever, allowing you to explore RatingsRobot without any time restrictions.

We offer Free, Standard, and Pro plans to suit a variety of business needs. The plans differ in the number of team members, templates, audiences, and email quotas they support. See the Pricing page for more information.

Yes, you can cancel your subscription at any time - you can do this from your account subscription settings. After cancellation, you will continue to have access to the Free plan features.

You can find your invoices in your account subscription settings.

Using our Stripe partnership we accept all major credit cards, digital wallets such Apple Pay, Google Pay, Microsoft Pay and PayPal.

Yes, you can upgrade or downgrade your plan at any time. You can do this from your account subscription settings.

Simply sign in using your email address or a supported social sign-in provider. Once signed in, create your first organization, set up a survey template, and start collecting customer feedback.

Yes, you can create and manage multiple organizations under a single account. Each organization can have its own subscription plan.

We prioritize data security by using industry-standard encryption and secure storage practices to protect customer data.